Avaya Aura

This document is a quick reference guide for users on the PhoneNet Aura Platform. It describes common numbers, dialing plans, and other features on the system.

PhoneNet is a hobby telephone network and does not guarantee service in any way. Emergency calls are not supported and users should maintain an alternative service for emergency calls.

This system is running Avaya Communication Manager 8.1 with associated services.

Connectivity is through:

• SIP trunks to the core PhoneNet tandems (AU, CA, UK).
• SIP trunks to PSTN carriers.
• ISDN (30 channels) to the PhoneNet ISDN backbone for connectivity to other switches such as the NEC NEAX, Ericsson BP250, Alcatel OXO, etc

Voicemail

We use Avaya Messaging for voicemail. For more information refer to Voicemail.

Feature Codes

Feature availability is set by user class of service. You may not have access to all features.

These feature codes are in place:

Call Forwarding

• *01 - Deactivate Call Forwarding
• *02 - Call Forward All
• *03 - Call Forward Busy / No Answer
• *04 - Call Forwarding Enhanced Status
• *05 - Call Forwarding Enhanced Active
• *06 - Deactivate Call Forwarding Enhanced

Call Pickup

• *40 - Call Pickup
• *41 - Directed Call Pickup Group
• *42 - Directed Call Pickup Ext

Call Park

• *47 - Call Park
• *48 - Call Retrieve (Answer Back)

Contact Center

• *80 After Call Work Access
• *81 Assist Access
• *83 Auto-In
• *82 Login
• #82 Logout
• *84 Aux Work
• #84 Remote Logout
• *85 Manual Access
• *86 Service Observing Listen
• *88 Service Observing Listen/Talk
• *89 Add Agent Skill
• #89 Remove Agent Skill

Multilevel Precedence and Preemption (MLPP)

• See MLPP

Provisioning

Information on how to connect your device to the provisioning server is provided on account creation.

If you no longer have this information you will need to contact technical support on 791-1100 through the Service Desk.