Calling on PhoneNet
PhoneNet uses a coordinated dialing plan (CDP) across all of its PBXs. This means that no matter what system you are connected to the dialing procedures are the same.
Dialplan Summary
You are not required to perform any dialplan configuration on Avaya or Cisco phones as the dialplan will be automatically set by our centralised provisioning service.
If you are connecting your own device to PhoneNet you will likely need to configure it with the PhoneNet Dialplan so that you can make calls successfully and without a wait (or pressing # after dialing).
The following prefixes are in use on PhoneNet:
- 1NXXXXXXXXX - Community Networks and NANPA dialing
- NXXXXXX - Standard 7 digit stations.
- N11 - Special Services
- 11XX - Special Services- *XX - Variable Length Vertical Service Codes
Internal Calling (On-Net)
Most PhoneNet extensions are 7 digits starting with 2-9 with some special 4 digit extensions starting with 11.
All PhoneNet Hosted Lines are in our primary office codes 791, 477, and 226. Other office codes are used by systems that are connected to PhoneNet.
If your default network is PhoneNet you may reach dial any PhoneNet line directly. If you have selected another community network as your default network you will be able to reach our primary office codes directly but will require a prefix (1-600) to reach any other PhoneNet extension.
The switchboard operator may be reached on 791-1111 or 1111.
Community Networks
PhoneNet is connected to various community networks and are generally called with a prefix unless that is your “default network”.
More information may be viewed on the respective network pages however a quick guide is as follows:
| Network | Prefix | Example Number | Dialed Number |
|---|---|---|---|
| AstroCom | 1-500 | 791-0000 | 1-500-791-0000 |
| C*NET NANPA | 1-400 | 1 867 5309 | 1-400-867-5309 |
| C*NET International | 101-400 | 61 2 791 0000 | 101-400 61 2 791 0000 |
| CSPNet | 1-277 | 277-0000 | 1-277-277-0000 |
| PhoneNet | 1-600 | 791-0000 | 1-600-791-0000 |
| PhreakNet | 1-300 | 867-5309 | 1-300-867-5309 |
| TandmX | 1-200 | 791-0000 | 1-200-791-0000 |
| UwUtel | 1-700 | 0119 666 6666 | 1-700-666-6666 |
PSTN
PhoneNet is connected to the PSTN with 30 Australian PSTN lines/channels plus USA and other International trunks.
Not all users have PSTN access and you will generally be advised if you have access to the PSTN on PhoneNet.
If you attempt to dial a number for which you are not authorised you will receive an announcement to this effect.
Australia
To dial Australia you select ‘0’ for an outside line and dial the full national number. For example 02 8403 0000 would be dialed as 0 02 8403 0000.
Users on our Avaya, Cisco, and NEC systems will receive a second dialtone when pressing ‘0’ however if you do not receive a second dialtone you should continue dialing.
North America
To dial North America you dial the full national number including the ‘1’. For example (800) 444-4444 would be dialed as 1-800-444-4444.
Other International
To call other countries you dial ‘0’ for an outside line, followed by the international access code ‘0011’, then the country code and number.
For example +44 20 8759 9036 would be dialed as 0 0011 44 20 8759 9036.
Emergency Calls
See Emergency Calls.