Asterisk

Users connecting with standard SIP extensions are generally connected to our Asterisk environment.

Connectivity is through SIP and IAX trunks to our external networks plus SIP to some internal PBXs and also to our Cisco 2921 ISR which provides ISDN connectivity to some of our PBXs.

Asterisk is part of the PhoneNet Coordinated Dialing Plan (CDP) and uses our standard dialing procedures.

Information on how to connect your device to Asterisk is provided on account creation. If you no longer have this information you will need to contact technical support on 791-1100 through theService Desk.

Voicemail

There are two types of voicemail systems available that Asterisk users may be provisioned on depending on when your mailbox was created.

Regardless of which system your mailbox is on you may use the standard feature codes below to activate/deactivate voicemail and adjust the no answer timer.

After August 20, 2025

If your service was provisioned on or after August 20, 2025 you are using our centralised Avaya Messaging cluster for voicemail.

For information on how to use this service refer to Voicemail.

Before August 20, 2025

While all users will eventually be migrated to Avaya Messaging, users with mailboxes provisioned before August 20, 2025 use Comedian Mail for voicemail.

To access your mailbox, press the messages button on your phone or dial *17 from your own phone. If calling from another phone dial 791-1299.

Feature Codes

Feature availability is set by user class of service. You may not have access to all features.